Kiyamaa · Account

Delete your Kiyamaa account

Request deletion of your Ali & Aisha - Kiyamaa account and the personal information linked to it. Kiyamaa is made by Entaract Pvt Ltd.

Step 1 of 2

We'll send a 6-digit code to confirm the account is yours. Nothing is deleted until you enter the code and confirm on the next step.

Use the email address or Maldives mobile number you sign in to Kiyamaa with.

How it works

  1. Enter the email address or mobile number you use to sign in to Kiyamaa.
  2. We send a 6-digit code to it. The code expires after 5 minutes.
  3. Enter the code and confirm. Your account is deleted straight away.

Before you delete

  • Deletion is permanent. We can't restore a deleted account.
  • Paid unlocks end and are not refunded. Stories you unlocked, including through a web payment or gift key, will no longer be available.
  • Deleting your account doesn't cancel or refund App Store or Google Play purchases. Apple and Google handle refunds for purchases made through their stores.
  • Uninstalling the app does not delete your account.
  • You can create a new account later with the same email address or mobile number. It will start empty.

What we delete

  • Your email address and mobile number are removed from the account.
  • You are signed out on every device, and those devices are removed from your account.
  • Sign-in codes, and the records of emails and text messages we sent you.
  • Access to anything you unlocked.

What we keep

Some records are kept after deletion, without your email address or mobile number:

  • Purchase and payment records, including any bank transfer slip you uploaded, and gift key redemptions. We need these for accounting, tax and fraud prevention.
  • A history of the devices that were registered to the account, and security logs, with mobile numbers removed.

We keep these records only for as long as we need them for legal, accounting and fraud-prevention purposes. Story progress saved on a device stays there until you remove the app or clear its data. Read the Kiyamaa privacy policy for more detail.

Need help?

If you can no longer receive codes at your email address or mobile number, or you'd like us to delete your account for you, email [email protected] from the email address on your account, or tell us the mobile number you signed in with.